# RETURN, REFUND & REPLACEMENT POLICY
**Effective Date:** 01 August 2026
Welcome to Shopveera, owned and operated by Gadchirolibkv Market Private Limited ("Company", "Shopveera", "We", "Our", or "Us").
This Return, Refund & Replacement Policy explains the conditions under which products purchased through Shopveera may be returned, replaced, or refunded.
By placing an order on Shopveera, you agree to this Policy.
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## 1. Eligible Products for Return
Customers may request a return or replacement if:
• The product is damaged during delivery.
• The wrong product was delivered.
• The product received is defective.
• The product is incomplete or has missing parts.
• The product is significantly different from the description shown on Shopveera.
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## 2. Return Request Period
Customers must submit a return request within **7 days** from the date of delivery unless a different period is specified on the product page.
Requests made after the return period may not be accepted.
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## 3. Return Conditions
The returned product must:
• Be unused and in its original condition.
• Include all original packaging, tags, accessories, manuals, and invoices.
• Not be damaged due to customer misuse.
Shopveera reserves the right to reject return requests that do not meet these conditions.
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## 4. Non-Returnable Products
The following products are generally not eligible for return unless received damaged or defective:
• Innerwear
• Personal Care Products
• Food & Grocery Items
• Medicines
• Gift Cards
• Digital Products
• Customized or Personalized Products
• Products marked as "Non-Returnable"
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## 5. Replacement Policy
Eligible products may be replaced with the same product if stock is available.
If the same product is unavailable, Shopveera may offer a refund or another suitable resolution.
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## 6. Refund Policy
Refunds will be initiated only after the returned product passes quality inspection.
Refunds will be processed to the original payment method.
Estimated refund timelines:
• UPI: 2–5 Business Days
• Debit/Credit Card: 5–7 Business Days
• Net Banking: 5–7 Business Days
• Cash on Delivery (COD): Bank Transfer within 5–7 Business Days after verification.
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## 7. Return Pickup
Where available, Shopveera or its logistics partners will arrange a pickup from the customer's address.
If pickup service is unavailable, customers may be requested to ship the product to the address provided by Shopveera.
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## 8. Return Rejection
A return request may be rejected if:
• The product has been used or damaged by the customer.
• Original packaging or accessories are missing.
• The return request is submitted after the allowed period.
• The returned product does not match the original order.
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## 9. Cancellation of Refund
Shopveera reserves the right to refuse refunds in cases of fraudulent claims, policy abuse, or violation of these Terms.
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## 10. Contact Us
Gadchirolibkv Market Private Limited
Brand Name: Shopveera
Website: https://www.shopveera.com
Email: shopveera23@gmail.com
Phone: +91 9022023292
Office Address:
Chamorshi Road,
Potegaon Bypass,
Gadchiroli,
Maharashtra – India
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## Declaration
By purchasing products from Shopveera, you acknowledge that you have read, understood, and agreed to this Return, Refund & Replacement Policy.
© 2026 Gadchirolibkv Market Private Limited. All Rights Reserved.